My Journey with Southeastern: Making Travel More Inclusive
This is a guest blog by Rutuja Patil, a student at the University of West London and a Purpose Lab ambassador
In the summer, I had the chance to join Southeastern as an Accessibility Advocate Intern - an opportunity I first discovered through the Purpose Lab project run by the Purpose Coalition. It was more than just a placement; it was a chance to see how purpose and values really shape the passenger experience.
One of the highlights of my internship was visiting stations along the Hayes and Hastings Lines. I spoke to staff, looked at facilities and thought about how small changes could make a big difference for passengers with autism, dementia or mobility needs. For example, I suggested clearer platform markings to help mobility scooter users and more accessible seating areas. Seeing these challenges through the eyes of the passengers made the work feel incredibly meaningful.
I also built a case for “trial zoning” at high-speed stations. This idea was about creating easier navigation and less crowding, so everyone could travel more confidently. Alongside this, I shared ideas on how Southeastern could raise awareness of the support already available- because accessibility isn’t just about infrastructure, it’s also about communication.
What stood out to me most was how committed the team was to embedding accessibility in everything they do. It showed me the power of aligning a company’s purpose with action- values aren’t just words, they’re decisions that impact real people.
Thanks to Purpose Lab, I was able to step into this role and see how purposeful business can create real social impact. It’s an experience that has shaped how I think about employers and it has made me even more passionate about making transport and workplaces more inclusive for everyone.