c2c Commits to Social Mobility and Community Transformation across East London and South Essex: Report

A landmark impact report, ‘Breaking Down Barriers,’ launched by award-winning train operator Trenitalia c2c and The Purpose Coalition, highlights the steps already being taken to drive social mobility across the East London and South Essex rail route, helping to break down barriers to opportunity and transform communities.  

The Breaking Down Barriers Impact Report, available here, is 12 months in the making, and benchmarks c2c’s progress and activities against the ‘Purpose Goals’ - a framework of social impact developed by the Purpose Coalition - and outlines how the rail operator is delivering social value far beyond its core transport services, from Shoeburyness to Fenchurch Street. 

From enhancing digital accessibility and boosting health and wellbeing to supporting employment pathways and regional growth, the report illustrates how c2c is embedding purpose into every level of its operation. 

The Rt Hon Justine Greening, Chair of the Purpose Coalition and former Secretary of State for Education and Transport, speaking at the event, said:  

“Rail is not just a mode of transport; it is a lifeline for industry, trade and opportunity.  

“c2c’s network commitment to achieving Net Zero, reducing carbon emissions and investing in modern rail solutions makes it a leader in delivering a sustainable transport future.” 

Greening added: 

“This report illustrates how c2c is breaking down barriers to opportunity, using its unique experience, expertise and partnerships to deliver positive impact for its passengers, colleagues and the communities it serves.  

“As a truly purpose-led organisation, c2c is lifting up communities and laying the foundation for lasting change.” 

Rob Mullen, Managing Director at c2c, reflected on the railway’s wider role: 

“I’ve worked on the railway for over twenty years and seen first-hand how it transforms lives. At c2c, we believe our role goes far beyond transport, it’s about creating access to education, employment, and healthcare, and being a good local employer that reflects the communities we serve. 

“This report with the Purpose Coalition is both a celebration of our work and a challenge to go even further. We are committed to working collaboratively, sharing innovation, skills and experience to drive social value and shape a better, more inclusive future.” 

Nick Forbes CBE, Chair of the Breaking Down Barriers Commission, said:  

“Rail is about people, places and prosperity and the c2c network is a lifeline for commuters, businesses, and students alike. This report shows how investment in infrastructure, accessibility and local partnerships is shaping a better-connected and more resilient future.  

“From early morning commuters to young people travelling to school, c2c’s work is essential in unlocking potential and supporting social mobility.” 

The launch at the House of Commons was attended by c2c colleagues from across the business, local stakeholders and representatives across the route, including David Burton-Sampson MP for Southend West and Leigh, who also spoke and lent his support to the report’s findings.  

The Breaking Down Barriers Impact Report sets out five recommendations to expand impact, including deepening community partnerships, increasing digital support, and launching a “Rail Futures” employment programme to target underrepresented groups. 

As the rail sector prepares for the arrival of Great British Railways and continued reform, c2c’s leadership shows how purpose and performance can go hand-in-hand in building a fairer, greener, and more connected Britain for all.